Onboard internet terms of sale

Updated September 7, 2024

Scope

These Terms of Sale apply to both single session passes and subscription plans for onboard Internet.

Overview of single session passes

  • Our single session passes enable you to obtain time-limited access to onboard Internet on American Airlines or American Eagle flights equipped with Intelsat, Panasonic or Viasat onboard Internet.
  • There are three different options for a single session pass: a flight pass, a one hour pass, or a two hour pass.
  • Purchase of a single session pass is non-refundable, except as required by applicable law or as otherwise determined by American.

Overview of subscription plans

  • Our subscription plans enable you to obtain monthly or annual, as applicable and as more particularly described below, access to onboard Internet on American Airlines or American Eagle flights equipped with Intelsat, Panasonic or Viasat onboard Internet in the regions described below and subject to the options described below.
  • All subscription plans covered by these Terms of Sale are valid only on flights operating (1) within the United States or (2) between the United States and Canada, Mexico, the Caribbean or Central America, in each case ((1) and (2)) where network coverage is available.
  • There are two different options for both the monthly and annual subscription plans. One option (the one-device option) allows access to the onboard Internet for just one device at a time. The other option (a two-device option) allows access to the onboard Internet using two devices simultaneously on the same flight
  • Purchase of your subscription plan is non-refundable (except as set forth below or as required by applicable law).
  • The monthly renewal date will typically be the same day of the month that you first purchased or obtained your monthly subscription plan. The annual renewal date will typically be the same day of the year that you first purchased or obtained your annual subscription plan.
  • If you wish to cancel your subscription plan and avoid the subscription charge for the next monthly or annual period, you must do so at least two (2) days before the monthly or annual renewal date for your subscription plan. If you do not cancel at least two (2) days before your monthly or annual renewal date, but you do cancel on or before your monthly or annual renewal date, contact Customer Care for a refund. If you cancel after your monthly or annual renewal date, you will be charged for the then current monthly or annual period, and your cancellation will then be effective at the end of that monthly or annual period. You may use your subscription plan until your cancellation is effective, but except as set forth herein, your subscription plan is non-refundable.

We may change the applicable subscription plan fee by providing you notice at least 10 days in advance of the next payment by e-mail to the primary e-mail address saved in your AAdvantage® account. The new subscription plan fee will apply to your next full monthly or annual billing period after the fee change takes effect.

Method of purchase

  • To purchase or otherwise obtain a single session pass, you may use a credit card or other supported form of payment. Please note that certain credit cards or other payment forms may not be used to purchase a single session pass. In some cases, American Airlines may enable you to purchase single session passes with AAdvantage® miles. In such case, you will need to have accrued the full number of AAdvantage® miles required to purchase the desired pass. All redemptions are subject to the AAdvantage® terms and conditions. Please note that at this time, you may not purchase subscription plans with AAdvantage® miles.
  • To purchase or otherwise obtain a subscription plan, you must have an AAdvantage® account with a valid stored primary credit card or other supported form of payment with a billing address in one of the 50 United States or the District of Columbia (such a valid card or form of payment, a “Valid Primary Card”). Please note that certain credit cards or other payment forms may not be used to purchase a subscription plan and that credit cards or other payment forms with billing addresses in U.S. territories, such as Guam and Puerto Rico, do not qualify.
  • Access will start following completion of your purchase and will continue (i) if a single session purchase, for the duration of your session or (ii) if a subscription plan, through the day prior to the renewal date in the month or twelfth (12th) month (as applicable depending on whether you selected a monthly or annual plan) following the start date. Any subscription purchase will continue to renew automatically on such monthly or annual basis (as applicable depending on the initial selection), unless and until cancelled in accordance with these terms.
  • Your subscription plan purchases can be viewed and printed from the receipts page on aa.com, located at the link below labeled “Receipts”, for a period of six (6) months from the date of purchase. American Airlines will NOT send you a monthly or annual statement for your purchases. For single session purchases, you will receive confirmation of your purchase to the email address associated with your AAdvantage® account or such other email address as provided by you. In addition, with respect to any single session purchases using AAdvantage® miles, a record of the transaction will appear in your AAdvantage® account.

Receipts

Important notes about onboard internet

  • YOUR SINGLE SESSION PASS OR SUBSCRIPTION PLAN IS PERSONAL TO YOU; IT IS NON-TRANSFERRABLE AND NON-SUBLICENSABLE. SHARING YOUR ACCESS CREDENTIALS FOR ANY SINGLE SESSION PASS OR SUBSCRIPTION PLAN WITH ANY PERSON OR ENTITY IS PROHIBITED, UNLESS EXPRESSLY PRE-APPROVED BY AMERICAN AIRLINES.
  • By purchasing a single session pass, you authorize American Airlines to charge you (or deduct the applicable AAdvantage® miles) on or about the purchase date, for the applicable fees and taxes, in U.S. dollars, or miles. If you revoke authorization to charge your payment card or other supported form of payment or to deduct the miles, or if for any reason your issuer does not submit payment, American Airlines may immediately cancel your single session pass or suspend your use of your single session pass.
  • By purchasing a subscription plan, you authorize American Airlines to charge your Valid Primary Card on or about the purchase date and then again automatically on or around your applicable renewal date (until cancellation or termination of your plan in accordance with these Terms of Sale), for the applicable fees and taxes, in U.S. dollars. If you revoke authorization to charge your Valid Primary Card, or if for any reason your Valid Primary Card issuer does not submit payment, American Airlines may immediately cancel your subscription plan or suspend your use of your subscription plan.
  • In the case of subscription plans, if you change your Valid Primary Card in your AAdvantage® account, you authorize American Airlines to automatically charge your new Valid Primary Card each month or each year on or around your monthly or annual renewal date for the applicable subscription amount. If, after purchasing or obtaining a subscription plan, you cease to maintain (1) an AAdvantage® account, for example, because American terminates your account due to inactivity, or (2) a Valid Primary Card in your AAdvantage® account, for example, by substituting a credit card that does not have a billing address in one of the 50 United States or the District of Columbia, your subscription plan will be cancelled.
  • In some cases, American Airlines may provide you with a promotional offer for a free or discounted single session pass or subscription plan. In such cases, your pass or plan will automatically terminate following expiration or termination of such promotion and, unless American makes available to you a new promotional offer, you will need to purchase a new pass or plan at the then-current full fee (or miles) applicable to such pass or plan.
  • Any notice or other communication regarding your subscription plan that we may initiate will be sent to the primary e-mail address saved in your AAdvantage® account.
  • American Airlines reserves the right to amend, cancel or modify these Terms of Sale at any time upon notice to you at such primary e-mail or cancel your subscription plan at any time; provided, that we will provide you with at least 10 days advance notice of any price change as set forth above.
  • Any single session pass or subscription plan purchase is subject to the American Airlines Terms of Use, which supplement and form a part of these Terms of Sale, and to the American Airlines Privacy Policy. In addition, access and use of the onboard Internet is subject to the applicable third party Internet service provider’s terms, as detailed in the section further below.

Important notes about internet access and service

  • WE DO NOT GUARANTEE THE QUALITY OR AVAILABILITY OF ONBOARD INTERNET CONNECTIVITY, WHICH IS PROVIDED BY A THIRD PARTY. ONBOARD INTERNET MAY BE UNAVAILABLE DUE TO A LACK OF SATELLITE COVERAGE, WEATHER, OR OTHER FACTORS BEYOND OUR CONTROL. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, YOUR ACCESS TO AND USE OF THE ONBOARD INTERNET IS AT YOUR OWN RISK AND IT IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND WITH RESPECT TO THE ONBOARD INTERNET, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF EXPECTATION OF PRIVACY, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, NON-INFRINGEMENT, OR TITLE.
  • Subject to the above disclaimers regarding quality and availability, access to onboard Internet may be provided either gate-to-gate or only above 10,000 feet, depending on the specific eligible flight. On each eligible flight, an announcement will generally be made when access to onboard Internet is available.
  • American Airlines’ policies regarding the use of electronic devices inflight apply, and American Airlines may have other policies that restrict certain uses or otherwise apply. Additional restrictions may apply to your subscription plan and usage of onboard Internet and / or other connectivity services.
  • Access and use of the onboard Internet are subject to the applicable third-party Internet service provider’s (Intelsat’s, Panasonic’s or Viasat’s) terms of service / use and privacy policy.

Intelsat

Panasonic

Viasat

Important note about the internet service provider's terms and privacy policy

THE INTERNET SERVICE PROVIDER’S (INTELSAT’S, PANASONIC’S, AND VIASAT’S) TERMS OF SERVICE / USE AND PRIVACY POLICY ONLY APPLY AT THE POINT OF INTERNET ACCESS AND USE ON FLIGHTS SERVICED BY THAT PROVIDER. THEY ARE PROVIDED AS PART OF THESE TERMS OF SALE FOR REFERENCE. YOUR ACCESS AND USE OF THE ONBOARD INTERNET SERVICE ON A FLIGHT CONFIRMS YOUR ACCEPTANCE OF THE APPLICABLE INTERNET SERVICE PROVIDER’S TERMS OF SERVICE / USE AND PRIVACY POLICY.

Contact Us

Please direct questions or comments regarding your single session pass or subscription plan to the applicable contacts listed on aa.com/wifi.

Wi-Fi customer assistance

American Airlines is a U.S. merchant.

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